After a death, a violent incident, or a biohazard event in the home, no family should have to face the cleanup alone — and shouldn't have to. Our 24/7 dispatch connects you with licensed bioremediation specialists who work with discretion, dignity, and full federal compliance. They coordinate with law enforcement, medical examiners, and your insurance company so you don't have to manage the logistics on top of everything else. We answer with a real person, every call, any hour.
Trauma cleanup is regulated work — biohazardous materials must be handled, transported, and disposed of according to federal and state law. Here's what professional bioremediation actually involves, so you know what to expect.
Trained technicians arrive in unmarked vehicles wearing plain uniforms — neighbors and passersby see nothing that signals what's happened. Inside, the team establishes containment of the affected area to prevent cross-contamination of the rest of the home, then proceeds with full personal protective equipment.
Biohazardous materials — anything contaminated with blood, bodily fluids, or tissue — are removed and bagged according to OSHA bloodborne pathogen protocols. Affected porous materials (carpet, upholstered furniture, drywall in some cases) typically can't be decontaminated and are disposed of as regulated medical waste through licensed transporters. Hard surfaces are cleaned, then disinfected with EPA-registered hospital-grade products, then verified.
The work isn't fast — proper trauma cleanup usually takes four to twenty-four hours depending on scope, and rushing it isn't safe or legal. What you're paying for is doing it right, once, and quietly.
You don't have to know what to ask for. The dispatcher does. Here's what happens after you call.
A live dispatcher answers — never a phone tree, never a recording. They'll listen. You don't need to explain everything; just where you are and what's happened.
If first responders are still on-scene, our team coordinates with them on release timing. If you've already received the scene back, dispatch begins immediately.
Unmarked vehicle, plain uniforms, no signage. The technicians introduce themselves to whoever is at the home and walk through the scope before any work begins.
Affected area is contained. Biohazardous materials are removed under proper protocols. Family members are kept away from the work area for safety.
Surfaces are cleaned mechanically and treated with EPA-registered hospital-grade disinfectants. Two-stage application is standard for trauma scenes.
ATP testing confirms biological clearance. You receive a full documentation packet for insurance, estate administration, or legal use.
Beyond the cleanup itself, the contractors in our network regularly help families navigate the surrounding logistics most people have never had to deal with.
In most metro areas, our network partners respond within one to two hours. If law enforcement or the medical examiner hasn't released the scene yet, the team will coordinate timing — they're used to working that schedule. There's no rush you need to feel; the right thing is to call, get an ETA, and let the dispatcher walk you through what happens next.
In most cases, yes. Trauma cleanup is generally covered under the dwelling portion of standard homeowners policies — including unattended deaths, accidents, and crime scenes. The contractor will work with your insurance carrier directly and you typically pay only your deductible. If you're not sure what your policy covers, the contractor can help you read it; this is a routine claim type for them.
Discretion is a fundamental part of this work. The contractors arrive in unmarked vehicles — no logos, no signage. Technicians wear plain uniforms with no company branding visible. They don't park in front of the house if there's a discreet alternative. Bagged materials leave the property in plain unmarked containers. The whole point of professional trauma cleanup, beyond the technical work, is letting the family handle the situation privately.
You can be at the home but you should not be in the work area itself — there are real biological hazards present until the cleanup is complete. Most families either stay in another part of the house or go elsewhere for the duration. The lead technician will check in with you before starting, give you an estimated completion time, and find you when the area is cleared.
Hard items (jewelry, photos in frames, electronics, ceramics) can usually be cleaned, disinfected, and returned. Soft items (clothing, bedding, upholstered furniture) that came into contact with biohazardous material typically cannot be safely decontaminated and are disposed of as regulated waste. Photographs that are precious can sometimes be salvaged through specialty document recovery services. The technicians on-scene will walk you through what can be saved before disposing of anything irreplaceable.
Pricing depends on the scope and complexity of the scene — there's no flat rate because no two situations are the same. The contractor will provide a written estimate before any work begins. For families paying out of pocket, many of our network partners offer payment plans, victim assistance program coordination, and in some cases pro bono work for cases of severe financial hardship. Ask the dispatcher; they know which partners offer what.
Our 24/7 dispatchers will connect you to a vetted local contractor in minutes. No upfront cost to you — most major insurance carriers accepted by our network partners.
