When water sits, the damage compounds by the minute. Drywall wicks moisture upward into wall cavities. Subfloors swell and warp. Mold spores activate within 24 to 48 hours. Removing the water you can see is only the start — the moisture you can't see is what destroys homes. Our 24/7 dispatch line connects you with a vetted, IICRC-certified extraction contractor who serves your ZIP code, typically on-site within 60 minutes of dispatch.
The difference between a job done right and a mold claim six months from now comes down to equipment, training, and process. Here's what a properly equipped contractor brings to the scene.
The trucks pulling up to your property are rolling drying laboratories. Truck-mounted vacuum systems pull standing water at rates a household pump physically cannot match — sometimes 100 gallons per minute or more. Weighted carpet extractors squeeze trapped water from under padding without tearing up the floor. Once standing water is gone, low-grain refrigerant dehumidifiers and high-velocity air movers go to work on the moisture you can't see — the kind buried in framing lumber, under cabinet kicks, and behind baseboards.
The contractors in our network use moisture meters and thermal imaging cameras to verify drying progress room by room, not just visually. If a job is called complete based on how things "look dry," it isn't complete.
Six steps from your emergency call to a fully dried, documented, and insurance-ready property.
A live person answers — never voicemail, never an automated tree. We confirm your address and the nature of the loss in under three minutes.
Our dispatcher routes the job to the closest available contractor in our network who's vetted for your service category and ZIP code.
The contractor arrives, identifies the water source if it's still active, and categorizes the water type (clean, gray, or black) — this determines protocol.
Standing water is pumped out. Carpet is extracted with weighted heads. Contents are moved or blocked up to prevent further wicking.
Air movers and dehumidifiers are positioned strategically. Daily moisture readings track progress — typical drying runs three to five days.
Final readings confirm structural materials are below industry-standard moisture thresholds. You get documentation for your insurance claim.
Some situations can't wait until morning. If any of these are happening right now, our dispatch line is open.
In most metro areas, the contractor we dispatch is on the road within 15 minutes of your call and at your door inside 60 minutes. Rural areas can stretch to 90 minutes. If the closest network partner is further out, our dispatcher will tell you the realistic ETA before you hang up — we don't guess and we don't oversell.
Extraction is the active removal of bulk water — pumping, vacuuming, squeezing. It happens in the first few hours. Drying is the multi-day process of pulling residual moisture out of structural materials with dehumidifiers and air movers. Both are necessary; doing one without the other guarantees a problem later.
No. Most homeowners policies require you to "mitigate further damage" the moment you discover a loss — meaning the longer you wait to start extraction, the more risk you take with your claim. Call dispatch first, document everything (photos help), then notify your carrier. The contractor you're matched with will provide insurance-ready documentation throughout the job.
Three to five days is typical for residential losses. Hardwood floors, plaster walls, and high-humidity climates can stretch that to seven days or longer. Equipment usually stays in place for the duration with daily monitoring visits to track moisture readings.
Yes. The contractors in our partner network are independently licensed in their states, IICRC-certified for water restoration, carry general liability insurance, and are workers' comp compliant. We verify these credentials before adding any contractor to our dispatch list, and we don't refer to anyone who can't produce documentation on request.
Pricing is set by the contractor on-scene based on the size of the loss and the equipment required. There's no fee from us for the dispatch and referral. If your loss is covered by insurance (most water damage from sudden, accidental events is), the contractor bills your carrier directly and you pay only your deductible. Always confirm coverage with your insurance carrier.
Our 24/7 dispatchers will connect you to a vetted local contractor in minutes. No upfront cost to you — most major insurance carriers accepted by our network partners.
